Privacy Policy
Last updated: Oct 13, 2025
At Los Ruizeñores, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website www.ruizenores.com or use our online services.
This Policy complies with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
1. Information We Collect
We collect the following categories of information:
Personal Information: name, email address, phone number, billing/shipping address, and payment details.
Order Information: menu selections, order history, preferences, and feedback.
Technical Information: IP address, browser type, device identifiers, location (approximate), and cookies.
Marketing Information: preferences or responses to promotions, if you subscribe to our mailing list.
2. How We Use Your Information
We use the collected data to:
Process and fulfill your online orders.
Communicate with you about your order, account, or inquiries.
Send marketing or promotional materials (if you opt in).
Improve website functionality, menu offerings, and user experience.
Comply with legal obligations and resolve disputes.
We will not use your personal information for materially different purposes without your consent.
3. Sharing and Disclosure
We do not sell your personal information.
We may share data only with:
Service providers (e.g., payment processors, delivery partners, email platforms).
Legal authorities when required by law.
Business successors in the event of a merger or sale.
Each third-party partner is contractually required to protect your information and use it only for authorized purposes.
4. California Consumer Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
Know what personal data we collect and how it’s used.
Request deletion of your personal information.
Opt out of data sharing (we do not sell personal data).
Access and receive a copy of your personal data.
Correct inaccurate information.
Limit the use of sensitive data.
To exercise these rights, contact us at [email protected]
We will verify your identity before processing your request and respond within the timelines required by law.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described or as required by law.
6. Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information.
However, no online platform can guarantee absolute security.
7. Cookies and Tracking
We use cookies and similar technologies to personalize content, analyze traffic, and improve performance.
You can disable cookies through your browser, but some features may not function properly.
8. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
Your continued use of our website after any update constitutes acceptance of the revised Policy.
10. Contact Us
If you have any questions, privacy requests, or concerns, please contact:
Los Ruizeñores
15206 Roxford St #3
Sylmar, California 91342
📞 (818) 367-5555